Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 023 8086 6990

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form
• phone us on 023 8086 6990
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• phone us on 023 8086 6990

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Our doctors can see four patients at the surgery in the time it takes to undertake a single home visit. For this reason, we ask our patients to come to the practice where this is possible. 

If you are unable to travel to the surgery due to your medical condition and need a home visit, please let us know as early as possible to allow the doctors to plan their calls more effectively.

Call 023 8086 6999 to arrange the visit.

Please note that babies and children can often be safely brought to the surgery where they will be seen as quickly as possible. This includes those who may be infectious, and can be accommodated in a side room.

Please ring the main switchboard before 9:00am to arrange a visit. The doctor may wish to speak to you first and may call you back to give further advice, so please be prepared to give some information about your condition to our reception staff who take your call, including a telephone number that you can be contacted on.

Home visits are normally made between morning and afternoon surgeries.